Phone 01527 505691


Terms and Conditions

Buying & Payments
Buying from our website is easy - browse our store, and add any items that you wish to buy using the ‘add to basket’ button. After you have finished your selection, click on 'Proceed to Checkout'. You may create an account or checkout as a guest. Either option requires you to enter some details that we need to be able to complete the order. If you create a customer account you can make shopping with us easier and can track your order online and can also benefit from our special offers in the future.

We accept payments via PayPal, credit card, debit card (including American Express), bank transfer, postal orders and cheques are also welcomed. I’m sure you understand that in order to protect ourselves we cannot dispatch items until we receive cleared funds. Please make cheques payable to Business Reply Ltd - thank you.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. All images are for illustration purposes only final product may vary. E & O.E. Dimensions are approximate.

When buying goods and services on the Internet, you, the consumer is entering a legally binding contract. All contracts and legal requirements are those covered by UK law.

Vat is charged on orders made from the UK or the European Union, Prices are subject to VAT at the prevailing rate unless otherwise stated. A full VAT invoice will be emailed to you.

Privacy & Security
Credit Card Security - when the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
For your peace of mind and security our site has an SSL certificate - look for the Geotrust symbol on the footer of each page.
We take your personal security and information seriously and as such will only give out your name and address details to a third party (such as a courier) other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

By accepting these conditions you are also accepting to receive any future mailings from us. These mailings will provide you with an opt out facility if you so wish.

Copyright and Trademarks The copyrighted materials, trademarks, content, images and source coding on and within this site are owned or licenced for use by (Business Reply Ltd), they may not be reproduced by any individual or entity, in whole or in part in any form whatsoever without the prior express written consent of Business Reply Ltd.

Other company and product names are the trademarks of their respective companies.

If you are for any reason not satisfied with your item please contact us in the first instance to enable us to address the concerns that you have by telephone on 01527 505691 or email. Please DO NOT send any goods back until you have received an authorised returns number and returns address. The address given on our website is purely administrative and deliveries will not be accepted for booking in. Items without an authorised RMA will not be accepted
Any items believed to be faulty under a return to base warranty must be shipped to us within the stated warranty period under your own arrangements and cost. We shall repair the item or replace as appropriate and return it to you. If you believe the unit has developed a fault please contact us as soon as possible by telephone 01527 505691 or email.We will give you instructions on how to proceed. If the product is tested and found not faulty you will be liable for a £15.00 handling charge and cost of postage to return the product to you.

Warranty is valid for 12 months unless otherwise stated and will cover the attention and replacement of parts due to mechanical breakdown. Incorrect operation, negligence, cleaning, programming, adjustments and issues affected by third party are not covered. In such cases a charge will be made. Dead on arrival products should be notified within 24 hours of delivery.

On larger items each request for service will be assessed at the point of request, whether to send out an engineer or to replace the unit. In the case of replacement a B grade or exchange product may replace it, subject to the units age. We will attempt to resolve service issues within 7 working days. Some items sold with a manufacturer’s warranty may involve filling in a warranty card and posting to the manufacturer direct. They will carry terms and conditions subject to the said manufacturer.

Computer and EPOS related items: You are responsible for creating and storing backups where applicable.

Products are not covered for accidental or wilful damage. Business Reply Ltd accepts no liability for lost sales, profits or goodwill resulting from interruptions in the functioning of any item and/or shortfalls in the functionality.

Age Restricted Sales
The sale of Knives, scissors, sharp objects and gas supplies are not for sale to persons under the age of 18. By placing an order for this product, you declare that you are 18 years of age or over. This item must be used responsibly and appropriately. Please be aware that we may contact you to confirm the requirement and suitability of these items (ID may be requested) and this may delay delivery slightly.