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Delivery Information

 

Cater4more Delivery Information

 

Service - Yellow Zone Standard               Over £75.00          
STANDARD DELIVERY                                          £5.95 FREE
Before 9am £25.95            £18.00          
Before 10am £20.95 £13.00
Before 12 Noon £15.95 £8.00
Saturday Delivery £15.95 £8.00
 
Service - Blue Zone   Standard Over £75.00            
STANDARD DELIVERY                                         £15.95                   £8.00

 

Service - Red Zone Standard Over £75.00
Scottish Highlands, Isle of Man, Isle of Wight £15.95 £8.00
Channel Islands £20.95 £13.00
Scottish Islands £25.95 £18.00
Alderney £35.95 £28.00

 All prices quoted are EX VAT 



Standard Delivery
Standard Deliveries within the yellow zone and blue zone are usually made the next working day up to 6.30pm.
Order before 4pm and it is usual for your item to be delivered next day. Occasionally operations outside of our control will occur to make a delay in delivery - we apologise in advance. If an item cannot be delivered the courier will leave a card with instructions on how to have items re-delivered. If it is imperative for an item to arrive as early as possible we recommend you contact us as early in the day as you can and we can confirm delivery data.
Timed Next Day & Saturday Deliveries

Sorry - we are unable to offer any timed deliveries in the blue or red zones. 
Orders for timed deliveries in the yellow zone must normally be received by 12 noon Monday - Friday to ensure we can meet your expectations. If unsure please call to discuss your requirements.

Red Zone Deliveries
Sorry - we are unable to offer any timed deliveries in the red zones. Red zone is classed as remote or off shore and so delays may be experienced. Standard delivery for red zone areas is as follows:

Scottish Highlands, Isle of Man, Isle of Wight - 3 to 5 days Standard
Jersey & Guernsey - 2 days standard
Scottish Islands - 5 to 10 days standard
Alderney, Sark & Herm - 3 to 7 days standard

Exact location is based on postcode area (please check with us if in doubt)


Extended Delivery Times

Certain products may have an extended delivery schedule (2-3 day delivery, 7-10 day delivery etc) and are only available as a standard delivery. We can sometimes offer expediated deliveries when the products are quoted as 2 to 3 days delivery for an extra charge. Contact us to discuss your individual requirements - we're happy to help.

Items delivered to the red zone 


Large or Heavy Item Information

Large or heavy equipment such as large catering machines, refrigeration and all flat-pack items will be made to the ground floor entrance to your building. Deliveries to ground floor entrance does not include negotiating lifts or stairs. Customers are responsible for ensuring that products ordered will fit through doorways and into their premises We cannot accept responsibility for products which do not fit through doorways Any delivery charges caused by an aborted delivery are the customers responsibility Delivery does not include unpacking, positioning or assembling items. We will ask you to sign an acceptance sheet for large items to ensure any issues are pre-empted prior to delivery date.

Please see the note on damages below and ensure all staff are aware.

Damages or Shortfalls
Damages or shortfalls must be notified within 24 hours as beyond this time the couriers are unable to address any issues regarding claims.
Deliveries of refrigeration and other large machines must be checked for damage prior to signing the couriers delivery sheet. If the courier will not wait then sign delivery sheet ITEMS DAMAGED! This will then allow us to address the situation with the courier concerned. We will ask you to sign an acceptance sheet for large items to ensure any issues are pre-empted prior to delivery date.
We can't be held responsible, nor will we replace any damaged products where the customer has signed the couriers delivery sheet without reporting any damage. This is due to the strict restrictions placed upon us by couriers and certain manufacturers and is not a reflection of our service to you.
cater4more.co.uk